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IT Support Specialist

The role of the TechPoint Advisor is to provide best-in-class expert support, advice and technical training on the different products & services available to UBS end users through Technology Services. Promoting the use of self-help support, encouraging new practices within the organization and enabling users to provide End User Experience feedback. We're looking for someone to:
- Provide Hardware Support & Advice
- Provide Software Support & Advice
- Provide Touch & Try Technical Demonstrations
- Provide User Account & Access Support
- Incident & Problem Management
- Stock Management & Replenishment
- Knowledge Management/Sharing
- Deliver 1:1 and 1:Many technical training sessions to End Users
- Identify opportunities to bring additional content to the end user

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