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IT Support Analyst

Your role:
Do you have a knack for technology? Are you at your best when supporting others? We?re looking for someone like that to:
? Serve as an application cluster lead for a variety of reference data, instrument data and reconciliation applications
? Face-off to and develop effective working relationships with internal Operations, Development and Infrastructure teams as well as 3rd party vendor support staff
? Get involved in our automation initiatives and learn a variety of state-of-the-art automation tools
? Drive incident, request, work driver and alert reduction efforts across an application cluster
? Challenge the status quo and work to improve the support model used by the regional / global teams
? Provide incident, problem and event management according to the ITIL framework
? Ensure application capacity issues are addressed, they can properly failover to their DR site and that all end-of-life technologies have effective remediation plans
What we offer:
Together. That?s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.
Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).
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Take the next step:
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.
Disclaimer / Policy Statements:
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Your team:
The Technology Operations Center (TOC) is a global team that provides production support for all UBS front-office and back-office functions within the bank. Reference Data and Reconciliations is just one of the many functional areas within TOC and supports the sourcing and distribution of all the reference, instrument, account and client data used by systems within the bank. In addition it also supports the client lifecycle management and global reconciliation functions as well. Your team is chartered with ensuring the stability of the production environment, effectively handling all user related issues and questions, managing all production related incidents and it serves as the gatekeeper that ensures only properly tested and planned changes make it to production. The Reference Data & Reconciliations team is a global team that is made up of predominately 3rd party vendor staff ( 90%) and the team is located in Zurich, London, Weehawken, Pune, Mumbai and Singapore. In this role you will report to the US Regional TOC lead for the team located in Weehawken, New Jersey and you will also be located in Weehawken.
Your experience and skills:
You have:
? Solid Level 2 application support experience with the ability to manage vendor staff
? General knowledge of reference data, instrument data and data distribution applications & technologies
? A natural ability to solve complex issues and lead complex technical projects
? Solid stakeholder management and relationship skills
? A continuous improvement mindset with proven success in this area
? Solid Linux / Unix skills, Shell or Perl scripting experience and understand Autosys and MQ/EMS technologies
? An good understanding of the ITIL Service Framework (incident, problem, release and event management)
You are:
? An effective team member and leader in a follow-the-sun support model
? A confident communicator that can explain complex technical issues to senior business stakeholders
? A proven incident & crisis manager that works well under pressure
About us:
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?
Your colleagues:
Job Reference #: 179243BR
Business Divisions: Corporate Center
Title: IT Support Analyst
City: Weehawken
Job Type: Full Time
Country / State: United States - New Jersey
Function Category: Information Technology (IT)


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