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CONFERENCE SERVICES MANAGER 1

We have an opening for a Conference Services Manager position.
Location: Weehawken, NJ /Note: online applications accepted only./
If you have a positive attitude and a love for learning, you may be interested in joining our team.
Restaurant Associates is recognized as the nation?s premier hospitality company, operating over 170 prestigious locations. Restaurant Associates, based in New York City, provides premium food services to museums, performing arts centers, aquariums, corporate dining, educational facilities and off-premise catering events in New York City, Boston, Hartford, Atlanta, Washington D.C., Philadelphia . Restaurant Associates is a subsidiary of Compass Group North America, the world?s leading foodservice organization.
At RA food is inspiration
Our unmatched culture of hospitality excellence enables us to provide memorable experiences for premier clients. We empower many to be their best though delicious food that happens to be "better -for-you" and the planet. https://youtu.be/wG6ki04lpuc
Job Summary
Job Summary:
The Reception Manager is responsible for overseeing the day to day activities of all the receptionists at the New York City location the implementation of policies, procedures at the main location and all satellite locations
Key Responsibilities:
Manages the daily operations of the conference reception area for the Conference Center
Manage all associates who work in the Reception Area for the Conference Center
Manage the day to day operations working with security and assuring the smaller reception desks are consistent.
The Reception Manager will be responsible for the elevation of the current reception service to a superior level; across the region NY, NJ, CT, TN and IL.
Confers with customers and team members in all phases of their meeting/conference to ensure complete customer satisfaction
Maintain guest satisfaction, ensuring all service standards and policies are achieved
Handling guest contact difficulties by listening to concerns, offering solution and ensuring proper adjustments to procedures
Scheduling attendance and payroll for the reception team
Implementation of new policies and procedures
Facilitates training courses for staff
Conducts corrective communications in order to address any service gaps
Holds regular team meetings and records outcomes
Conducts interviews and hiring duties as needed
Participates in management initiatives and works closely with the Director Team
Ensures all security rules for visitor processing and admittance are adhered to
Effectively communicate information for events to Conference Services, AV, Catering, Facilities and Security
Provides reports and statistics as needed
Meets with clients and provides guidance for optimal events
Reviews charges for accuracy
Monitors and orders Visitor labeling printing supplies
Reviews Visitor Processing and Meeting Room software for accurate data
Preferred Qualifications:
Experience in Hospitality or other business related qualifications
Management experience in a hotel setting
Experience managing pre arrival, post visitor experience
Liaise with key client contacts and other vendors to ensure a seamless service experience
Strong Microsoft Office Skills: Word, Excel and Outlook
Strong written and verbal communication skills
Ability to lead, manage and inspire staff
Ability to prioritize and delegate work load ensuring deadlines are met
Has foresight to pin point and address any potential issues
Exudes teamwork and hospitality
Capable of adapting to business changes
Full time associates at Restaurant Associates are offered many fantastic benefits such as:
Medical
Dental
Vision
Flexible Spending Accounts (FSAs)
Commuter Benefits
Wellness Program
Employee Assistance Program
Life Insurance for Associates and Eligible Dependents
Short Term Disability (STD) and Long Term Disability (LTD)
Accidental Death & Dismemberment (AD&D) Insurance
Discount Marketplace
And other voluntary benefits
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. / Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./


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