Senior Support Analyst

Company Name:
Salary period: Annual
Additional classifications: Engineering
Job Title:
Designation: Senior Support Analyst
JOB ID : 11496
Skills: Oracle, Sybase, Windows scripting
Work Location: Weehawken, NJ
Experience: 5
Qualification: Bachelor
Job Description:
As a $5 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging our extensive global offshore infrastructure and network of offices in 31 countries, we provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare.
At HCL, we believe in enabling all employees to fully leverage their ideas, and giving free reign to their entrepreneurial instincts and abilities. We are unusual in our culture of grass-roots, business-driven, customer-focused innovation-a culture in which every employee is an idea entrepreneur, or "ideapreneur." This environment is shaped by our "Employees First" values, which collectively empower and encourage all employees to come up with innovative solutions for specific customer pain points. Our employees have a license to ideate and an opportunity to generate unusual value for customers and for HCL. Armed with this license to ideate, every employee - every day - is creating unparalled value.
By employing a modular approach to the life cycle of design, development, testing, rollout, enhancements, and support - and by leveraging industry best practices and proprietary IPs, tools, and frameworks - we deliver change-the-business, run-the-business, and cross-functional IT services. Our solutions are scalable, robust, secure, and maintainable, so customers can depend on predictable performance from them. Global customers, including 100 companies on the G2000 list have leveraged our services.
The ideal candidate should possess: PERL, Windows batch scripting, Unix Shell, ITIL process
He should be technically strong in PERL, Windows batch scripting. Unix shell scripting and any RDBMS database skills are desirable
√ʬ ¬ĘTechnically strong in PERL scripting, Windows batch scripting and Unix shell scripting
√ʬ ¬ĘAny RDBMS database working experience desirable
√ʬ ¬ĘTo be able to work independently and self-driven.
√ʬ ¬ĘHave good exposure in ITIL process such as Incident ,problem and knowledge management
√ʬ ¬ĘAble to resolve major incidents and communicate independently with business stakholders ,offshore support team and development managers
√ʬ ¬ĘShould be able to support nightly and weekend batch issues

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